For all Support Related Inquiries, please ensure you go through both steps of the support ticket process (while logged in to your CoinPayments account if possible):
I have a problem with a conversion in the CoinPayments system.
I have a problem in my wallet such as a withdrawal, deposit, or transfer.
Problems logging in or with your 2FA devices/apps.
Problems with an order you made through CoinPayments including refunds.
Problems with an order a buyer made from you, API and integration questions, etc.
If you have a coin you want added to CoinPayments.
Anything that doesn't fit into the other categories such as Partnership Requests, Press Inquries, Product Info/Sales, Legal Issues, etc.