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FAQ

Switch between CoinPayments Legacy and New Platforms to explore FAQs specific to each platform.

The new COINPAYMENTS platform is a significant upgrade to the legacy platform, offering enhanced features, improved functionality, and a more user-friendly experience. As part of this upgrade, the new platform operates as a completely independent system, meaning all merchant and customer data, funds, and documentation are separate from the legacy platform.

To ensure a smooth and secure transition, we require all users to sign up as new users and complete the verification process (KYC). This allows us to maintain compliance with global standards while safeguarding your account and funds on the new platform.

If your business has funds on the legacy platform, you can continue managing them there until you're ready to transition to the new platform. Both systems will remain accessible during the transition period.

For additional questions or assistance with your new account, feel free to contact our support team.

COINPAYMENTS fees vary depending on the transactions performed. For a full breakdown of fees, including withdrawal and conversion charges, visit the Platform Fees section.

COINPAYMENTS provides a comprehensive suite of tools and services for merchants to accept digital asset payments seamlessly. Notable features include:

  • Custom API integrations
  • Pre-built payment buttons
  • Plugins for 15+ eCommerce platforms
  • Invoice builder for custom billing
  • Custodial storage solutions with security controls
  • Fiat On-ramp/Off-ramp
  • Balance accumulation and auto-sweeping
  • Instant transaction detection
  • Auto-conversion of cryptocurrencies

Minimum withdrawal amounts vary depending on the coin. As a general rule, the minimum is 2 times the network fee for the currency being withdrawn.

Due to regulatory requirements under MiCA, COINPAYMENTS is unable to continue serving clients based in the EU/EEA after 1 July 2026. Affected clients were notified in advance and advised to withdraw their full balance before this date.

Your funds are safe. After the deadline, account access for EU/EEA clients is paused, but any remaining balance is held securely and kept separate from COINPAYMENTS' own funds until you claim it.

To reclaim your funds, contact us and we'll verify your identity before returning them to a wallet you control:

Email: [email protected]
Support: coinpayments.net/support

We're working to resume service for EU/EEA clients as soon as possible. This isn't confirmed yet, as timing depends on completing the necessary regulatory steps under MiCA. We'll share an update as soon as we have a confirmed date.

Merchants who want to accept cryptocurrency payments while retaining full control of their digital assets can use DepiPay, our non-custodial payment solution. Unlike custodial models, DepiPay lets you hold and manage your own assets throughout the payment process.

Learn more at DepiPay.

If you have any issue with the COINPAYMENTS wallet, payment gateway or Point-of-Sale, please submit your request to COINPAYMENTS Support Desk. One of our customer service representatives will be happy to assist you.